Shipping policy

📦 Shipping Policy

Here's everything you need to know about getting your Bentolabs purchases to your door.

🚚 Standard Shipping
We keep things moving with ground shipping across both the US and Australia.

🇺🇸 Shipping in the US 
Expect your package in 3-5 business days (Monday-Friday, not counting holidays) once it leaves our warehouse.

🇦🇺 Shipping to Australia & New Zealand  All orders ship from our Sydney warehouse.

• Australia: Your goodies will arrive in 3-5 business days. 
• New Zealand: Expect your package in 4-10 business days, depending on your location.

Quick note: Import duties/taxes and customs fees are the responsibility of our international customers (that's you, New Zealand!).

💰 Shipping Rates We keep it simple - rates are based on weight. 

📱 Track Your Order You'll get a tracking link in your inbox as soon as your order ships. Keep an eye on your email!

Pro tip: When your package arrives, give it a quick once-over. Spot any issues? Drop us a line at hello@bentolabs.design

📫 Delivery Hiccups? While we can't control the courier's juggling act, we've got your back! If your package pulls a disappearing act, we'll work with you and the carrier to track it down.